Accessibility

The website ind.nl must be accessible to everyone. That means easy to use and understand. And that includes visitors who have difficulty reading, are not able to see well, or have another disability. On this page you can find out which requirements an accessible website needs to meet. You can also find out how we will continue to improve our website accessibility.

When is our website accessible?

When it is easy to

find
use
view
understand

Our website also has to work well with all

search engines
internet browsers
devices (touchscreen, smartphone, PC, Mac).

Which requirements should an accessible website meet?

An accessible website must meet the digital accessibility requirements of the Dutch government. These requirements are included in a decision of the government from May 2018. You can find this decision at the following link: Tijdelijk besluit Digitale Toegankelijkheid (Dutch only).

Does our website meet all the accessibility requirements?

Our website does not yet meet all the accessibility requirements. This is stated in the research report on digital accessibility dated 6 February 2023 on puc.overheid.nl (Dutch only). These are seven of the most important components which do not yet comply:

It is not possible to use the tab key to navigate.
Not all texts are easy to scan or read in a logical order.
Not all images or infographics have an alternative text.
Users of reading software cannot always have our website read aloud.
Pdfs are not always easy to read or search, or cannot always be easily read by software.
Some video files do not have subtitles, a transcript, or audio description.
Sometimes the colour and contrast of images mean they are not easy to see.

Accessibility label

Our website has the accessibility label B: partially satisfies. Read more information about the accessibility label on toegankelijkheidsverklaring.nl (Dutch only).

Status accessibility ind.nl: B, partially satisfies

What is the IND doing to improve accessibility?

Among other things, we are working on technical updates. We are rewriting texts and adding subtitles, transcripts, or audio descriptions to videos. In this way, we are doing our best to meet all the accessibility requirements.

Are you having problems with accessibility on ind.nl?

Have you had a problem with the accessibility of our website? Or do you have a question or comment about accessibility? Please contact us by sending an e-mail to toegankelijkheid@ind.nl.

What can you expect from us?

You will receive a confirmation that we received your e-mail within 5 working days.
We will explain what we will do with your question or comment and what the outcome is.
We will process your question or comment within 3 weeks.

What if you are not satisfied?

Not happy with how your question or comment has been handled? Or what if we did not respond on time? Then you can contact opnemen met de Nationale Ombudsman. This website is only available in Dutch.